Typical MOQ per SKU: 5k pcs; tiered pricing from 20k+.NDA & compliance support available.

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Find possible answers below or contact our sales team​ for any questions.

General

Sample costs depend on the product and customization requirements. Existing product samples and customized samples may have different charges. Any sample fee and shipping cost will be confirmed with you before shipment.

Please note that we do not accept freight collect accounts. Courier charges must be paid in advance.

MOQ varies depending on the product, formula, packaging and level of customization.

Existing formulas and ready-to-label products may support more flexible quantities, while custom formulas, bottles, printing or packaging may require higher MOQs.

Please send us the products, quantity and customization requirements you need, and we will confirm the applicable MOQ.

Yes. Selected products and mature formulas are available for faster private label projects.

Availability depends on the product, packaging and current production plan. Contact our team for the latest options.

Customization

Depending on the project, we can support customization of formulas, fragrance, color, product size, logo, labels, bottles, tubes, jars, cartons and other packaging elements.

Available options depend on the product and packaging selected.

Yes. You can choose an existing mature formula, make suitable adjustments to an established formula, or discuss new formula development based on your product concept and target market.

The development method, cost, MOQ and timeline will be confirmed after reviewing your requirements.

We support a range of packaging and decoration options, including labels, screen printing, hot stamping and other suitable processes.

Available processes depend on the packaging material, product design and order quantity.

Yes. Our team can assist with packaging selection, label layout, artwork requirements and suitable packaging solutions based on your brand positioning and target market.

 

Order & Production

To prepare a more accurate quotation, please provide as much information as possible about:

  • Product or formula requirements
  • Packaging requirements
  • Target market
  • Sales channel
  • Estimated quantity
  • Brand and product positioning
  • Required customization

The more complete the project information, the more accurately we can confirm the suitable solution, MOQ, price and timeline.

  1. Our general project process is:

    1. Confirm product requirements
    2. Review formula, packaging, market, sales channel and quantity
    3. Prepare quotation
    4. Arrange samples or send suitable existing products
    5. Confirm samples
    6. Confirm the order
    7. Pay the agreed deposit
    8. Start production
    9. Complete production and quality inspection
    10. Pay the agreed balance
    11. Arrange shipment
    12. Provide after-sales and reorder support

    The exact process may vary depending on the project.

Sampling and production time depends on the formula, packaging, customization, order quantity, testing requirements and material availability.

Existing products usually require less preparation than projects involving new formulas or custom packaging.

We will provide an estimated timeline after confirming your project requirements.

We do not use one fixed price list for every project because pricing can vary significantly according to the formula, packaging, printing, order quantity and customization requirements.

For an accurate quotation, please send us the product and project details you need.

Payment & Shipping

Payment terms depend on the order type, amount and project requirements.

The deposit, balance payment and payment method will be clearly confirmed in the quotation, proforma invoice or sales agreement before production begins.

 

Depending on the order size, destination and customer requirements, shipments can be arranged by express courier, air freight or sea freight.

Our team can help compare suitable shipping options based on the shipment and destination.

Freight charges and shipping terms will be confirmed before shipment.

 

Quality & After-Sales

Please contact our team as soon as possible and provide the order number, batch information, photos, videos and details of the issue.

We will review the relevant production and quality-control records, investigate the situation and discuss an appropriate solution with you based on the confirmed cause.

Available documents depend on the product and destination market.

Depending on the project, we may support documents such as COA, MSDS/SDS, product specifications, packing documents and other applicable compliance-related materials.

Please confirm your destination market and documentation requirements with our team before ordering.

Yes. We support repeat orders and ongoing product-line development.

Based on your sales feedback, we can assist with replenishment, packaging adjustments, product selection and expansion into related products or categories.

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